Customer Information / FAQ

What payment options do you offer?

SHOPIFY PAYMENTS

You can pay easily by thru Shopify Payments that offers an wide options of payments. You can pay with Visa, Mastercard, Amex, Maestro and also with Klarna and also with Apple Pay or Google Pay. And more.

KLARNA

We also offer "get first, pay later" thru Klarna. (not working as payment method in all countries, so please choose a different payment method if you can't complete the checkout with this option) Fill in all the details at our checkout and proceed until you reach the end, once there you can choose KLARNA as payment.

Do I need to register an account to shop with you?

No, but it is always good to register so you have overview and history on all your orders. And it's easier for you to follow your order process. 

Who do you send your orders with?

We ship all orders with Swedish Postnord or DHL. 

What is the delivery time, and where do you send?

Sweden, Normally you will receive your order after 2-6 days within Sweden. However, it may perhaps take a little longer on holidays, red days and weekends. We deliver to every part of Sweden! 

Europe, we are also sending to certain countries in Europe. (See if your country is listed for check-out). It can take up to 14 days to obtain your order if you are located outside of Sweden.

Can you send me some free stickers?

No, unfortunately.

I have ordered the wrong size, color or repented. How do I do this?

If you would like to change or return a product you bought, please contact us via our CONTACT FORM and we will help you. We are not responsible for shipping on returns, however, we will help you when returning the resize. Note! Do not forget to write in the contact form which order number and what product/goods it is.

I would like to get in touch with you, how do I do that?

Simple, then just click This to use our contact form. And we will reply as soon as we can.

In the case of certain sales, such as Black Friday?

During our special days of sale, you are just as usual, however, you may need to enter a discount code at check-out to obtain the discount. You can find the code on our Instagram or on any of our ads out there. Note! Remember that on sale days the right to return and the right of withdrawal are not valid! If you ordered the wrong size, please contact us directly and we will see if the product remains in your correct size, but nothing that we can promise and can guarantee. However, if the product is in a different size, you will make a replacement, however, you will have to pay the cost of both the return and the reshipment itself. If you would like to change a product, please contact us via our contact form, which you will find HERE!

Snowbeast Distribution AB.

Snowbeast Distribution AB, Lugnet Allé 41, 12065 Stockholm. ORG No: 559052-6652